Keep your distance: why it is important to respect a person’s personal space

Personal zones in different cultures

In his research, Edward Hall, as befits a professional cultural scientist, paid great attention to intercultural differences and analyzed various cultures. In the course of studying the spatial perception of representatives of different nations, Hall identified several features that are worth paying attention to for anyone interested in the topic of proxemics in general and the topic of improving relationships with others in particular.

Here are some of Hall's observations:

representatives of Western culture focus not on the space between objects, but on the objects themselves; The Japanese are more receptive to in-between spaces, i.e. to the intervals between people and objects; North Americans and Europeans prefer to furnish rooms along the walls and separate them with baseboards and edgings; The Chinese and Japanese love sliding walls because

this allows them to use the same spaces for different purposes; Arabs, when touching their interlocutor, strive to express sympathy, while the Japanese perceive such gestures negatively; residents of many Arab countries, the Mediterranean and Latin America have smaller spatial bubble sizes than residents of Western Europe, Australia and North America; in Brazil it is quite common to talk in a personal and intimate area, which causes considerable discomfort, for example, to visiting Americans or Western Europeans; The social distance of Russians is less than that of Americans, but greater than that of Latin Americans.

National characteristics have a huge impact on people's communication, and they should always be taken into account. It is precisely because of ignorance of the intricacies of spatial perception that misunderstandings and conflicts can often occur between people.

The same Japanese person, who was touched by an Arab while expressing good attitude, will be discouraged by his “unceremoniousness,” and the Arab will perceive the Japanese’s distance as arrogance. A Russian or Brazilian can put an American in an awkward position by constantly closing the distance, because this is how he is used to communicating in his country, and an American will seem to a Russian or Brazilian to be a suspicious type who avoids people, but in the USA it is simply customary to be located at a greater distance from a communication partner .

There are many such examples, and they all indicate that we must respect other people’s spatial norms, because the same communication means can be perceived differently even by people in the same country, not to mention different cultures.

Proxemics can be a wonderful tool and means of communication, and by and large, anyone can easily acquire knowledge of spatial relationships. You just need to set a goal, communicate wisely and always remember that everyone deserves to be treated with respect.

We wish you good luck in improving your communication skills, and finally, we offer some communication tips from psychologist Evgeniy Zakharov.

Proxemic means of communication

Space

acts as a special sign system and carries a semantic load.
The American scientist Edward Hall was one of the first to study the spatial structure of communication. He also coined the term “proxemics” (from the English proximity –
closeness). This is the distance that people keep when communicating (see Table 6).

Table 6 - Communication distances characteristic of North American culture

Allan Pease in his book “Body Language” writes that distances are the same for a person of average social level, regardless of where he lives: in North America, England or Australia.

The choice of distance depends on:

— relationships between people (people stand closer to those they sympathize with);

— individual characteristics of a person (for example, introverts do not tolerate too close a distance);

- cultural and national differences (for example, the Japanese have an intimate zone of 25 cm, while Americans have up to 50 cm; Americans believe that Asians are familiar and overly “pressure”; Asians believe that Americans are “cold and too official”);

— population density of people in the place where people grew up (for people who grew up in densely populated cities, their personal space is 46 cm, and people from rural areas and small regional towns can have a personal zone of up to 1.2 m. Violation of the optimal communication distance is perceived negatively .

Proxemic characteristics of communication include not only distance, but also the relative position of people in space (see Figure 4). It is also necessary to take into account the rotation of the body and the toe of the foot in the direction of the partner or away from him, which signals the direction of thoughts.

The creation of a psychological atmosphere during communication is significantly influenced not only by the location of the interlocutors at the table, but also by the shape of the tables themselves. A square or rectangular table, which is usually a work desk, should be used for business conversations, negotiations, and briefings. A round table should be used for a relaxed, informal atmosphere; he is good if you need to reach an agreement.

Figure 4 – Positions of the communicating parties and their significance for communication

Relationships between people take place not only in space, but also in time .

The way a person manages his or her time and that of others is an important social sign (e.g., being late, arriving early, time culture). Accuracy and punctuality of behavior indicate respect for the other person. If you make someone else wait, then you are declaring your right to control the situation.

What is the complexity of the concept

Photo by freestocks.org: Pexels
Psychological distance differs from social distance, which is expressed in differences in social status and status. Psychological distance is your personal attitude towards this or that person. No matter what the differences in your income, status, profession, no matter how far or how close this person is from you.

Psychological distance is unique in that for you a person on the other side of the world can be closer than a person sitting in the next room.

Facial expressions as a means of communication.

Facial expressions, or facial expressions, are the most important aspect of nonverbal communication.

The importance of facial expressions is such that in its absence (for example, as a result of illness), communication is impossible. Why is the face so important? First of all, because it is the main channel for transmitting human emotions

Contraction of the facial muscles changes facial expression and signals a person’s condition. Emotional manifestations consist of spontaneous and voluntary facial reactions.

Emotions often have to be masked, that is, they have to demonstrate the opposite. For example, we often mask emotions such as jealousy or disappointment. Some people are better at controlling their facial expressions, others are worse. However, given the circumstances, we all have to manage our facial expressions quite often.

Despite the fact that each person is an experienced interpreter of the facial reactions of other people, his conclusions depend on many subjective reasons. Someone may not notice the obvious expression on their partner’s face for a long time, trying to protect themselves from hurtful information; another, on the contrary, sees only those signs that confirm his attitude and forecast regarding the situation. The third one notices only those emotions that are characteristic of himself, without perceiving what is alien to him.

Eye contact is also a substructure of kinesics, primarily performing the function of regulating conversation.

Eye contact can also indicate emotional relationships between partners. A long look can be a sign of falling in love. The fact is that direct eye contact can be compared to touch; it psychologically shortens the distance between people. Sometimes such a look may be inappropriate and cause anxiety, fear, or irritation in the person being looked at. Direct gaze “without consent” is often perceived as a threat, a desire for dominance. If you are looking at a person of the opposite sex, then a long look into the eyes can be understood as an intimate proposal.

The lack of direct gaze is also dangerous - a person, especially if he is in a dependent position, may have the impression that communicating with him is a burden, that he is not interesting.

Dynamic component of psychological distance

Psychological distance is not some rigid boundaries that you draw around yourself once and for all. This phenomenon is constantly changing and transforming. A small child has practically no psychological distance from his mother, so he does not separate himself from her for a long time, being confident that he and his mother are one.

As you grow older, the skill of psychological distancing develops. In adolescence, distancing from parents can reach an extreme degree, at the same time, the psychological distance with peers decreases, and a sense of cohesion and imitation appears.

Photo by Tima Miroshnichenko: Pexels

As an adult, you have many social connections, your psychological distance with some people is greater, with others less. It can change in relation to specific people, just as your opinion about them changes.

Sometimes the distance increases with everyone at once - so your psyche requires solitude, isolation, a break from psychological contacts.

Spatial arrangement of interlocutors

Proxemics studies not only the distance at which interlocutors stand, but also the features of their orientation in space in relation to each other. Business training specialists know that the success of business negotiations largely depends on the atmosphere that reigns in the office. Therefore, they recommend that managers seat business partners in such a way that they are psychologically prepared for constructive communication.

Very often, during business or friendly communication, interlocutors sit at the table. Based on this, psychologists identify four types of positions that communication participants can occupy.

• Corner location. In this case, the interlocutors are placed diagonally, separated by the corner of the table. This is usually how friends, relatives and good friends communicate. In this position, the interlocutor is clearly visible, and you can freely observe his gestures and pantomimes. The corner of the table acts as a small dividing barrier, necessary to maintain the psychological comfort of the individual. In a corner location, there is no table division within the area.
• Business communication position. In this case, the interlocutors are located side by side, on one side of the table. This arrangement is usually occupied by people who do collaborative work. This position makes it very convenient to review documents together.
• Competitive-defensive position. In this case, the interlocutors sit opposite each other on opposite sides of the table. This position is taken by opponents, each of whom has their own view of the problem under discussion. It is this arrangement of partners that can often be seen in business negotiations. The interlocutors, who are in a competitive and defensive position, are separated by a table, and this does not contribute to creating an atmosphere of confidential, relaxed conversation. If partners want to find a solution to a problem that will suit both parties, it is advisable for them to take a different position, for example a corner position.
• Independent position. In this case, people are located on opposite sides of the table away from each other, and if they are sitting on a bench, they try to move away. This arrangement indicates that they are not interested in communicating with each other. You can see people sitting this way in a library reading room, in a cafe or on a park bench.

It is not without reason that the heads of many companies try to conduct business negotiations not at a rectangular table, but at a round table. A table without corners subconsciously sets partners up for a peaceful conversation. Interlocutors sitting at a round table feel in the same position, and therefore are more inclined to compromise.

To summarize, we can say that proxemics is a necessary and useful area of ​​psychology. By studying the features of spatial relationships between people, you can understand the character of any interlocutor or business partner and find an approach to him.

Social zone.

The social zone is the distance at which we keep from people whom we do not know very well or are completely unfamiliar with, as well as when interacting with a small group of people. Typically, this distance is used for group meetings of business people.

In business interaction, such communication is carried out at a distance of 1.2 - 3.5 m. The social zone borders on the personal one, it is intended, as a rule, for business contacts. It is very important that partners record body signals that indicate approaching the “acceptable” border. After all, a negative reaction and psychological discomfort when distance is violated arise unconsciously.

This should be remembered by everyone who works in the field of communication with clients.

The social zone allows business partners not only to hear each other, but also to see each other; as a rule, the gaze should be directed towards the face and hands. Because a person’s palms are adapted to cover their face, and with such interaction (palms and face), the person seems to be hiding something.

The number of such gestures increases when one of the participants in a business interaction is lying. The most common gestures used by liars are the following, but such gestures can be easily “counted”: stroking the chin, covering the mouth, touching the nose, rubbing the cheek, pulling the earlobe, etc. These gestures mean either self-punishment or reassurance.

A lot of information in business interactions can be obtained by observing hand-nose movements. Movements such as touching your own nose are made by people who are insecure. States of thoughtfulness and passivity may be associated with such movements.

All these connections are clearly visible only from a distance, therefore, once in a social communication zone, it is advisable to control yourself as best as possible and carefully observe the partners of collective interaction.

Types of distances during communication

Edward Hall identified four types of distances that interlocutors maintain in the communication process: intimate, personal, social and public distance. Let's look at each of them in more detail.

intimate distance

A person maintains an intimate distance only when communicating with the closest people - family members, lovers. Close friends also often use intimate distance when communicating. It ranges from 15 to 50 cm. The closer the relationship between the interlocutors, the shorter their distance. For example, couples in love often strive to reduce their distance to a minimum.

Psychologists have noticed that the size of intimate distance varies among representatives of different countries. This is due to the peculiarities of the culture and traditions of each nation.

While in the intimate area, the interlocutors have the opportunity to touch each other. Insufficiently sociable people try to expand their intimate distance, especially when communicating with unfamiliar people. As a rule, they avoid crowds and public transport, where passengers are forced to literally hug each other.

Individuals prone to aggression unconsciously strive to increase their intimate distance. To do this, they can sit lounging on a chair, wave their arms during a conversation, and spread their legs wide apart. Penetration of another person into their intimate area often causes aggression and discontent.

People who like each other try to keep a close distance. If a person dislikes his interlocutor, he unconsciously strives to move further away from him. Loving spouses have a very short intimate distance. Married couples who are unhappy with their relationship, on the contrary, increase their intimate area.

Personal distance

The personal zone is used in friendly and business communication. Its distance ranges from 50 to 120 cm. Personal distance can also be divided into near and far. The near one is intended for communication with friends and relatives, and the far one is for colleagues and business partners.

National characteristics also influence the size of personal distance. For example, in Russia it is customary to be much closer to the interlocutor than in the USA. Americans prefer to communicate with each other at a greater distance, and Russians may perceive this state of affairs as disrespect or arrogance. Therefore, people who come to a foreign country often experience discomfort.

In addition to national characteristics, personal distance is also influenced by a person’s individual characteristics. For example, extroverts, optimists, sociable and self-confident people try to stay close to their interlocutor. But introverts, people who have a negative worldview, are unsure of themselves and suffer from complexes, on the contrary, strive to increase the distance between themselves and their interlocutor.

Age factors also influence personal distance. Children and older people like to be close, while young people and middle-aged people tend to sit further away from their interlocutor. This is explained by the degree of self-confidence and personal security.

Social distance

The distance intended for communication with unfamiliar and unfamiliar people, as well as business partners with whom you do not meet very often, is called social distance. Its size is 120–350 cm. It is at this distance that people who are unfamiliar with each other usually stay.

Social distance allows you to look away from your interlocutor if you don’t want to communicate with him, and thereby show him your disinterest in the subject of the conversation.

Public distance

This distance is intended for speaking in front of an audience. Its size ranges from 350 to 750 cm. It is at this distance that the person speaking in front of the group is usually located. In small rooms, the lecturer, speaker or artist is located at a closer distance to the audience, and in large halls - at a further distance. Public distance is not intended for dating, but only for performances.

Victor Zaraichenko. What should be the distance when communicating (etiquette standards)

Probably, each of us found ourselves in a situation when our interlocutor during a conversation tried to move as close to us as possible, but we, on the contrary, wanted to move away from him. Often the opposite moment arises, when we want to come closer to the interlocutor, but he moves away. What's the matter? Not only for purely psychological reasons, but also for etiquette rules. Let's look at some of them.

You express your attitude towards a person not only by your outfit and manners, but also by the distance you maintain when communicating with him. The communication distance is influenced by such factors as social prestige, introversion - extraversion, the total volume and content of communication. The communication distance also depends on external factors: the size of the room, lighting, etc. Some researchers believe that the size of the communication space to which a person is accustomed even depends on the population density in the place where he lives. Representatives of countries with high population density, such as the Japanese, maintain a shorter distance to the interlocutor.

In communication, one should take into account interpersonal space, the distance at which the interlocutors are in relation to each other. The distance depends on the relationship between the speakers. The more formal the relationship, the further people are from each other. In Russian etiquette, the official communication zone is equal to the length of two arms extended for a handshake (90-110 cm), the friendly zone is the distance of two arms bent at the elbow (50 cm). A transition from one zone to another, for example, reducing the distance between people communicating, is read as a desire to change the official tone of communication to a friendly one. This technique is used, for example, by a manager in order to evoke the frankness of a subordinate and to win over a visitor.

The rules of etiquette provide for four zones of interpersonal communication. They were first identified by the American anthropologist E. Hall.

Intimate communication zone (from half a meter to direct bodily contact).

Lovers, parents with children, and very close friends usually communicate at such a distance. You will probably feel awkward if a stranger tries to come close to you. In addition to the closest people, doctors, nurses, tailors and other specialists whose profession requires direct contact with the client are allowed into this zone. By trying to enter this zone when communicating with someone, you thereby let the person know that you would like to consider him your friend.

Zone of personal or personal communication (from 0.5 m to 1.5 m).

The boundaries of this zone are different for different cultures. As a rule, people who know each other well communicate at such a distance. This distance allows them to touch each other, shake hands, and pat each other on the shoulder. We emphasize that most people consider this zone their personal space and are not inclined to let strangers into it.

Formal communication zone (from 1.5 m to 3 m). Other names for this distance: official, social.

They usually stay at such a distance when communicating with strangers or unfamiliar people, conducting business, as well as casual and unimportant conversations. You are probably familiar with the expression “keep your distance”, which is used to describe the relationship between a boss and a subordinate. This distance is appropriate in a situation of a formal interview or business negotiations. Even in everyday communication, one must keep in mind that people often do not like it when an unfamiliar person moves closer.

Public communication area (more than 3 m) is a public area.

If you are sitting in a huge hall and listening to a speaker speak, then you can say that you are in a public communication situation. The space separating you from the speaker is the public communication area. In such a situation, intimate gestures and comments are inappropriate; you can't shake the lecturer's hand, pat him on the shoulder or ask him how he spent his weekend. Even business communication is impossible at such a distance. In general, when dealing with a large group of people, then this distance is most preferable.

In business communication, it is important to take these distances into account, since invading, for example, personal territory can lead to unexpected reactions. Do not shorten the distance; if you have only recently met a person, do not touch him.

Differences in the intimate areas of different people can lead to mutual misunderstanding. For urban residents, their personal zone ranges from 5 to 46 cm, and this is the distance the hand extends from the body when shaking hands. People who grew up in rural areas, where population density is low, can maintain an intimate distance of 1 to 2 meters.

National specifics also appear in communication distances. A lack of understanding of national spatial traditions can easily lead to misinterpretation of the behavior of others and to incorrect conclusions about the entire country as a whole.

An example is described in the literature when, at one of the conferences in the USA, it was noticed that American participants communicated with each other at a distance of 46 to 122 cm and remained in place during the conversation. When a Japanese person spoke to an American participant, they began to slowly move around the room, with the American trying to move away from the Japanese, and the Japanese constantly trying to get closer to him.

There was an obvious attempt by the Americans and Japanese to stay at a comfortable distance from the interlocutor. The width of the Japanese intimate zone is 25 cm, so he was constantly approaching the interlocutor, but in this way he invaded the American’s intimate zone, forcing him to retreat in order to protect his own space. The video recording of such a conversation, scrolled at high speed, created the impression that the interlocutors were performing a kind of dance around the conference hall, with the Japanese leading his partner. It becomes clear why an atmosphere of suspicion arises during business negotiations between Europeans or Americans and Asians.

Europeans and Americans consider Asians to be intrusive and overly familiar, and Asians, in turn, believe that Europeans and Americans are too arrogant and cold.

The intimate zone of many European peoples is 23-25 ​​cm or even less. When communicating with an American or Canadian, Europeans will strive to be at a distance of 25 cm from him, while the intimate zone of a North American is, for example, 45-50 cm. In addition, a European makes eye contact more often than a North American, which can cause infidelity interpretations.

According to E. Hall's observations, Americans maintain less personal space around themselves than Germans. Mexicans reduce the distance of communication on the street, North American blacks - indoors. The British do not change interpersonal distances, regardless of whether communication takes place indoors or outdoors.

For residents of Central and Northern Europe, the normal conversation distance is on average about a meter, while for southerners a shorter distance is considered normal. Therefore, if an Englishman talks to an Italian, the first will involuntarily move away from the second to a distance that is convenient for him, while the interlocutor will continuously advance, also trying to take a comfortable position. This may give the observer the impression that he is present at a heated argument in which the Englishman is clearly inferior to the Italian.

For Arabs, Latin Americans, and among Europeans, for example, Italians, it is common to touch each other during a conversation, while this is not accepted among representatives of East Asia and is practically excluded among the peoples of India and Pakistan. From a Latino's point of view, not touching a partner during a conversation means acting cold. Italians believe that unfriendly people behave this way. At the same time, the Japanese believe that you can touch your interlocutor only by completely losing self-control or expressing your unfriendliness and aggressive intentions.

The same applies to the Chinese, who have a fairly large (1 - 1.5 meters) communication distance. This distance has a pronounced status character and increases as the authority of the interlocutor grows. The optimal communication distance for equal partners in China is considered to be the distance determined by the size of the tea table. As contact develops, the communication distance may be reduced to that required for a handshake. It is characteristic, however, that the rapprochement of the interlocutors occurs briefly, only for a handshake, after which the previous distance is restored. This is also due to the peculiarity that the Chinese try to “read” the internal state of their communication partner on the face of the speaking person, which is difficult to do at close range.

But invasion of personal space can also be used for productive purposes. For example, investigators often use the technique of invasion of personal space to break the resistance of a criminal during interrogation. Often the criminal's resistance is broken almost immediately after the invasion of his intimate area.

Managers use the same approach to obtain information from subordinates who may, for some reason, withhold it.

He considers a person's property or any place that he constantly uses as personal territory and may enter into a fight to protect it. A car, an office, a house - all this is a territory that has a clearly defined boundary in the form of walls, gates, fences and doors. For example, every manager has his own favorite place at the negotiating table. They place ashtrays in front of “their” chair, put pens, notepads or hang clothes, thereby limiting the comfortable 46-centimeter zone. Dr. D. Morris noted that a book or pen left on the table in the reading room will keep your seat unoccupied for 77 minutes, and a jacket hung over the back of a chair guarantees a full two hours.

The size of the distance is also influenced by factors such as age, gender, nature of relationships, etc. Thus, the distance between men depends to a greater extent on the nature of the relationship than between women. The communication distance between young people or between older people is shorter than that established in the course of communication by mixed couples and middle-aged people. In communication, unfamiliar men stand closer than women or men and women.

How do different people perceive invasion of personal space? If you invite a business guest to sit and he unintentionally sits in your chair, you will involuntarily become constrained in communication due to the invasion of your zone. People will welcome you or avoid you depending on how respectful you are of their personal space.

Violation of a person’s intimate zone—intrusion by a stranger—causes various physiological reactions and changes. The heart begins to beat faster, adrenaline is released into the blood, and it flows to the brain and muscles as a signal of our body’s physical readiness for defense.

How is intrusion into the intimate area of ​​a person of a different sex assessed? This is seen as a way of expressing interest in him. If it is not accepted, the intruder must maintain distance. It should be remembered that normal social behavior of a European by an American, for example, will be accepted as sexual advances.

Communication distance is especially important when shaking hands. Those who grew up in sparsely populated areas are reaching out further. Such people, as a rule, do not shake hands, but wave to each other; their comfortable space for communication can reach nine meters. Residents of rural areas usually only lean forward to shake hands, while a city resident will take a step forward. Knowing this is very important in business communication.

What to do if intimate areas are violated? People's intimate areas are constantly violated in elevators, in transport and in other similar places. It is almost impossible to avoid this. In Western countries, in this regard, there are even unwritten rules of conduct in such situations:

- don’t talk to anyone, even friends;

- do not look at others directly;

- the face must be absolutely impassive;

— movement and communication must be limited;

In the elevator, you should only look at the floor indicator.

Within a social group, a person trying to stand out as an informal leader puts himself at the center of general attention. The focus of the audience's attention is on speakers speaking from the podium, whose spatial location (at a certain elevation above the audience) allows them to stand out from those sitting in the hall and attract the attention of listeners. Those sitting in the audience can also, to a certain extent, attract attention to themselves by their location. First of all, these are those who sit in the center, especially in the front rows. And, conversely, those who want to go unnoticed, “in the shadows,” usually sit at the back or to the side.

Thus, the position in front in the center is an active participant in communication, and behind on the edge is a passive observer. True, the location of those communicating may also reveal national specifics. Thus, the Germans have a traditional habit of keeping doors always closed. Germans associate closed doors in buildings of institutions, establishments, and organizations with order and neatness.

Russians do not have strict rules regarding the permanently closed doors of rooms in which verbal communication occurs. Therefore, Russians visiting a German institution for the first time may have an idea of ​​the atmosphere of secrecy, mystery and discomfort associated with this.

A special place in the scale of communication zones is occupied by the characteristics of distances in communication between strangers and unfamiliar people. As observations show, strangers who want to ask a passerby about something approach him a few steps, look him in the face and usually stop so as not to block his path, but at the same time delay him somewhat. This is typical for communication both inside buildings (in corridors) and outside.

Within the role space, positions are distinguished: in front, behind, right, left, above, below, close, far. The position in front is the position of a formal leader. It is occupied by high-status participants in business communication: commanders of military units, leaders of political movements at various kinds of demonstrations and rallies, including the president visiting a particular country and heading a delegation.

The “behind” position is occupied by those following the leader, as well as those who want to hide from the views of those present. Those who know that they will be subjected to severe criticism at the meeting usually sit back.

The position “at the top” is largely associated with the expression of superiority: formal or situational. An example of an expression of superiority would be the location of judges in a courtroom, whose chairs are usually located on a raised platform in relation to the dock, or a professor giving a lecture to students from the podium.

The position “in front” or “at the top” is the position of the leading, political leaders, and the position “behind”, “below” is the vanquished, led.

The ability to choose an adequate distance for communication for the interlocutor is an important prerequisite for its effectiveness. Inadequate use of the interlocutor's zones guarantees difficulties in establishing contact and mutual understanding.

Therefore, if you want to establish contact with your interlocutor and conduct a constructive dialogue, set a distance of approximately 1.5 meters and try not to have a huge desk between you and your interlocutor. That is why effective business communication is often conducted at special tables for business conversations and negotiations.

Psychologists note that the location of the interlocutors at the table determines the status of the negotiators. If communication is competitive or defensive, then people sit opposite; during an ordinary friendly conversation, they take a corner position; in case of cooperative behavior, they take a position of business interaction on one side of the table; an independent position is expressed in a diagonal position.

Perhaps some of our readers will consider this information to be insignificant details, but this is not so. Observe the distance at which people of different status, age, nationality, gender, etc. communicate. You will find that these “little things” often affect the outcome of the relationship.

Victor Zaraichenko

Public area

Public communication is the type of communication in which one person interacts with a group. A comfortable distance in this case is 4-8 meters. It allows you to convey verbal and a significant part of non-verbal information to listeners without using aids such as microphones, loudspeakers and television screens.

Features of personal zones in different cultures

It is interesting that different nations have different sizes of personal and intimate zones, and this discrepancy can cause a completely unpredictable reaction. For example, the distance between interlocutors, which for a resident of Brazil would be in the personal zone and comfortable, will become unacceptable for an American. Because for an American, such a distance is no longer personal, but intimate territory, and he will react negatively to the invasion. During the dialogue, the Brazilian will try to close the distance, and the American will constantly retreat. As a result, both will remain dissatisfied with each other - the American will consider the Brazilian annoying and tactless, and the Brazilian will consider the American arrogant and cold.

In addition to the distance itself, accepted as the norm in different cultures, there are other points that can have a huge impact on the course of communication between their representatives. The same means of communication can have completely different meanings in different cultures. For example, consider the Arabs and Japanese. Despite the fact that the size of personal space in both cultures is almost the same, they have completely different attitudes towards touch. In Japanese culture, touching is not accepted. For Arabs, on the contrary, touch is a means of expressing sympathy. If one interlocutor avoids touching another, this can be interpreted as disrespect or even contempt. Therefore, a dialogue between a Japanese and an Arab will most likely leave a very painful impression on both - the Japanese will silently suffer from the “rudeness” of the Arab, and the Arab from the “arrogant contempt” of the Japanese.

In addition to distance, proxemic interactions also include how people mutually orient themselves.

It is very important where a person’s body is turned during communication. If people are facing each other (in dialogue) or everyone is facing the imaginary center of the group (when several people form a circle), then they form a closed figure

A closed figure is a nonverbal signal to others that external interference in the conversation is undesirable at the moment. When a new participant tries to join a conversation taking place in a closed figure, two scenarios are possible.

1. The first option is to turn the body towards the newcomer, the figure opens and includes a new participant, after which it closes again. In this option, the new participant fully joins the conversation.
2. In the second case, only heads are turned towards the person who wants to join the conversation, and the figure remains closed. In fact, this is a nonverbal signal indicating the extreme undesirability of interfering in the current conversation.

It also happens that during a conversation in a group of three people, after a while two of them form a closed figure, excluding the third from communication. Proxemics in this case is used as a means of nonverbal pressure. In this case, it is best for the person who has been excluded from communication to leave without waiting for the awkwardness to escalate.

In addition to switching off, the opposite option is also possible - involving a person who, for some reason, is silent, into a conversation. This technique is performed using visual contact. When communicating with one of the interlocutors, the gaze is briefly transferred to the second and back. This creates the illusion that all three people are participating in the conversation. This tool is especially useful for unobtrusively involving a shy, timid person in a conversation. An insecure person who doesn’t know how to connect to a conversation will definitely feel gratitude to the person who non-verbally connected him to the conversation.

A good knowledge of proxemics can significantly improve the effectiveness of communication. Understanding the mechanisms by which people subconsciously evaluate their interlocutor allows you to avoid annoying mistakes and blunders caused by a lack of information, as well as incorrect decoding of non-verbal signals.

Social and community distancing

Despite the importance of the personal and intimate zone, their study is not the basis that proxemics studies. This is due to the relative one-sidedness of the distances presented above

They are easy to understand, and even easier to identify patterns. More interesting are the social and public areas. They are used in the process of business and public communication. Over the years, people have studied these two distances to find an effective way to control the masses. People who have excellent control over public and social distances are always good speakers.

Introduction

Business relationships are a complex, multifaceted process of developing contacts between people in the professional sphere. Its participants act in official capacities and are focused on achieving goals and specific tasks. A specific feature of this process is regulation, i.e. subordination to established restrictions that are determined by national and cultural traditions and professional ethical principles. A prerequisite in the process of business relations is communication between people at a certain distance; I will consider the ethics of business relations using the example of communication at various types of distance, because With competent communication and the ability to win over your interlocutor, the final result also depends.

Business relationships are closely related to communication, the interaction of production activities - this is the most widespread type of social communication. It represents the sphere of commercial and administrative-legal, economic-legal and diplomatic relations.

New economic and social conditions encouraged the broad masses of the population to engage in commercial and organizational activities. This circumstance has brought to the fore the need to teach linguistic forms of business communication, the need to increase the ethical competence of persons entering into social and legal relations and guiding the actions of people. In market conditions, ethical competence becomes an indispensable component of general professional training for managers, municipal employees, assistants, and managers at all levels and includes the determination of communication distances.

The topic I have chosen is relevant because the problem of distance in business communication has a significant place in business communication. Setting a distance between business partners is the foundation on which the effectiveness of communication depends! The reason for attention to these issues is primarily related to the economic damage that unethical behavior of employees and business partners causes to the company.

Intimate area

It is an imaginary bubble in which a person is enclosed and distant from the body by 0.5 meters. Having other people in this space usually involves physical contact, such as hugging, stroking, touching, kissing. Under normal conditions, only close people can be close to a person without the risk of provoking aggression: relatives, spouses, very good friends. If an unfamiliar person tries to get into the intimate area of ​​a person, then the latter releases stress hormones, mobilizes the body, and prepares to repel aggression or escape. Nature has provided this mechanism as a means of self-defense.

However, city dwellers are often forced to tolerate strangers in their immediate vicinity. For example, in public transport, elevators, in a crowd on the street. This gave rise to a series of compensating mechanisms, a set of unwritten rules that all citizens follow in similar circumstances. It is not recommended to stare at strangers or talk loudly (even with your friends). Following the unwritten rules of behavior in society is the simplest means of helping the nervous system cope with the stresses inherent in life in a metropolis. Villagers who find themselves in a big city initially experience enormous psychological stress precisely because they react sharply to the invasion of their intimate space.

What are the consequences of violating personal space?

Any adult quite often needs periods of solitude, the opportunity to be alone with himself in order to switch gears and relax. Therefore, people begin to experience stress when they are in society for a long time. This is called crowding.

Crowding (English: crowd) is a special term used to describe stress caused by a subjective feeling of lack of space, i.e., that there are more people around than one would like.

It turns out that thanks to where we live, socialization, and work, we often find ourselves in situations in which we may feel discomfort due to lack of space. For example, in public transport, in an elevator, places where you have to be at close range with strangers. Every day strangers invade our intimate area, which causes emotional and muscular tension and irritation. However, it happens that someone experiences crowding, even if there is only one other person in a large office. Some people may start to feel “stressed” only in a crowd, while others may only start to feel stressed in a double hotel room.

It turns out that crowding is also a reflection of personal qualities (uncertainty, fearfulness) and individual experience. For example, there is a person who, since childhood, has no experience of being together, living with other people, he has never been to a children's camp, a sanatorium, or attended classes; his environment was very limited. When such an individual gets into a large flow of people, he gets lost and crowding appears.

intimate distance

The distance between people, taking into account intimate distance, is no more than 45 centimeters. This allows you to share personal thoughts and opinions without fear of being heard by other people. When people communicate in intimate areas, words don't really matter. The most important role is played by non-verbal factors: gaze, movements, touch.

The effect of the intimate zone is most clearly visible between spouses.

People who are dissatisfied with their marriage will always be at a distance that is significantly greater than 0.5 meters. An absolutely opposite picture can be seen between happy couples.

It should be noted that the boundaries of the intimate zone may differ for each person. For example, people who are prone to using brute force create for themselves an intimate zone of a larger radius than that of other people. This situation arises due to the constant readiness of rude and cruel people for danger.

Functions of psychological distance

Psychological distance should not be perceived as detachment, isolation, or closedness from the world.

Psychological distance:

• gives the opportunity to be free;
• determines the degree of awareness of one’s self;

• is a condition for personal growth;
• helps to realize needs and achieve goals;
• is a defense mechanism.

Psychological distance is the space in which you allow yourself to be free. To experience the feelings that you experience, to feel safe, to be freed from guilt and shame.

If you have a well-built psychological distance, you can separate your real self from the social one, you do not lose yourself, maintain your values ​​and have a stable, formed worldview. You have an area for self-development, autonomy, independence, initiative and the ability to be alone with yourself.

Psychological distance helps to realize certain needs. So, for example, reducing psychological distance gives you love, trust, acceptance. Thanks to psychological distance, you solve certain problems, for example, increasing this distance between you and your parents will help you in the process of separation from them, and getting closer will provide support.

In our work, we often reduce the psychological distance from people from whom we need help, with whom we need to solve a number of serious problems together. Moreover, when these problems are solved, the distance can either increase or remain close.

Photo by Tima Miroshnichenko: Pexels

Psychological distance is the most important factor, which is a powerful defense. If you know how to psychologically distance yourself, then it is easier for you to maintain personal boundaries, that is:

• do not allow others to influence your lifestyle;
• your self-esteem does not depend on the opinions of everyone around you, but on your personal opinion and the opinions of people who really matter to you;
• you do not allow other people to influence your decisions, you are not prone to conformism;
• you know how to resist emotional blackmail.

Spatial arrangement

The orientation of interlocutors in the communication process plays an important role. Any business coach and negotiation specialist will tell you that the atmosphere in an office or classroom (or any other room in general) most directly affects the success of communication. For it to be constructive and give positive results, you need to be able to position your interlocutors in a special way that promotes the right psychological mood.

Next we will talk about the spatial arrangement of communication participants at the table, because It is at this table that in many situations the interlocutors sit, both during business and friendly communication. Proxemics studies this issue very carefully, and experts identify four main positions occupied by participants in communication:

• Corner location. With this arrangement, the interlocutors sit diagonally; they are separated by the diagonal of the table. You can almost always notice that good acquaintances, friends or relatives sit this way when communicating. This position is good because the interlocutors can see each other and record all non-verbal manifestations of partners - gestures, facial expressions, pantomime (here it is appropriate to talk about the joint use of concepts: prokesmics-kinesics). The corners of the table play the role of a kind of dividing barrier, thanks to which psychological comfort is created for people. It is also interesting that with a corner arrangement, the table is never divided by people into “their” zones.
• Business communication position. The second type of location is more suitable for business meetings. The interlocutors occupy one side of the table, i.e. sitting next to each other. This not only allows, for example, to view documents and other materials together, but also promotes more confidential communication, which does not have a positive effect on the entire process of interaction between people. By the way, during group meetings, people often sit on one side of the table working on the same project, performing common tasks and/or sympathizing with each other.
• Competitive and defensive position. The classic arrangement is when the interlocutors take seats opposite each other on opposite sides of the table. This option is typical for opponents with opposing views on the problem under consideration, and in most cases corresponds to business negotiations. People in a competitive-defensive position are separated by a table, which makes communication formal. There is no need to talk about ease and trust here, and if you need to come to a compromise, it is better to choose a different location, for example, a corner one.
• Independent position. Another frequently encountered position. Corresponds to situations where people are not interested in communicating with each other. People simply sit at a respectful distance from each other. If it is a table, then on different edges of the table, if it is a bench, then on different edges of the bench, etc. Each of us can see people in an independent position in parks, at bus stops, in libraries or restaurants (we are, of course, talking about people who do not know each other).

Of course, in one article it is unlikely that it will be possible to consider all the interesting things offered by proxemics, but from the above we can conclude that this direction of psychological science is very useful in everyday life. By understanding the intricacies of spatial relationships, we can understand the personality traits of other people and find the right approach to each of them, as well as simplify communication and make it more productive.

If you want to understand this topic in more detail, we recommend reading books on proxemics. Among such books are:

• Edward Hall "The Silent Language";
• Julius Fast, Body Language. The ABC of Human Behavior";
• Alan Pease "Body Language";
• Yu. I. Filimonenko “Attitude to space as a function of the subconscious.”

And to conclude the article, we present some interesting data about intercultural differences among people from the perspective of proxemics. This information may also be useful to many.

The origins of proxemics

One of the first people who began to study spatial relationships was the American scientist - anthropologist and psychologist Edward Hall. According to him, any person strives to have his own personal physical space, as well as organize it independently. In fact, this is a natural biological need of humans.

As a result of long and fruitful scientific research, in 1969 Edward Hall wrote the book “The Silent Language,” where he outlined in detail the answers to the main questions on the topic of spatial relationships. In addition, the scientist introduced the concept of “proxemics” into use, which meant the physical distance maintained by people during communication. This is how the field of psychology emerged, dedicated to the study of the spatial conditions of human communication.

It is also important to note that today there are other directions that explore the nuances of nonverbal communication. These include kinesics, which studies pantomime, facial expressions and gestures of people, and takesika, which focuses on non-verbal communication between people through touch. By the way, one can often observe the joint use of these terms, for example, kinesics-proxemics and takesics-proxemics, although this is not entirely correct, and it would be more correct to consider proxemics an independent direction.

The main postulate of proxemics is the following idea: all human movements in the process of interaction with other people are not random, but are determined by the attitude of people to each other and their belonging to a particular culture.

A person considers the space closest to himself to be his personal territory, and if someone invades it, he may react aggressively. That is why the practical benefits of proxemics are expressed in the ability to correctly choose the distance for communication and take into account the relative position with the interlocutors.

To systematize information about this, Edward Hall divided the space surrounding a person into four zones. Next we will look at each of them, but first we invite you to watch an interesting video about what reaction a sudden invasion of their personal space causes in people.

Kinesthetic means of communication.

Kinesics - movements that are reflected using the subject’s optical system: gestures, postures, facial expressions, appearance, handwriting, etc.

Kinesics includes movements that are reflected using the subject’s optical system, that is, a visually perceived range of movements that perform an expressive-regulatory function in communication.

The kinesic structure performs the function of supplementing or replacing speech messages, and therefore is endowed with a unique priority in creating the image of a partner and the entire communication situation. The study of kinesics is a huge area of ​​research in psychology, communication theory, and cultural studies. The most studied elements of the kinesic structure of nonverbal behavior to date can be considered facial expressions, gestures, postures, and glances.

Individual characteristics

Although the concept of proxemics implies a certain distance, which is expressed in specific numbers, these indicators can be considered more conventional than a specific guideline in the communication process. If you observe several people selectively, it will be noticeable that one is able to easily let other interlocutors approach him, while the other keeps everyone at a distance, although the topic of conversation and the status of the interlocutors are the same in both situations. This is due to the characteristics of each individual; This is influenced by others, family, upbringing and other factors.

Communication between people is rarely reflected in such indicators as nationality and race, as well as the cultural characteristics of the interlocutor. Even hostility between people is more often expressed through verbal communication and gestures than by distance between interlocutors.

Spatial zones of communication in psychology - what is it?

Protecting personal space is natural for every representative of the animal world, including humans - although with great reservations due to its socialization.

Depending on how we treat a person, what kind of relationship we have with him, we maintain a certain distance with him when communicating.

This feature was identified in the late 1960s by American psychologist Edward Hall , after which he developed the theory of communication distances.

He combined the laws by which individuals are positioned relative to each other in the process of communication into a separate section of social psychology called proxemics - from the English word proximity, meaning “closeness”.