Author: Gusar Denis Valerievich
Higher education, graduated from the Belarusian State Technological University, faculty of TOV (technology of organic substances), specialization Biotechnology, specialty - engineer, chemical technologist.
It is no secret that in modern realities, establishing strong business contacts based on mutual respect and trust is becoming vital for all business representatives. It is the personal contacts of managers that often provide a way out of the most difficult economic situations. Sometimes one call to a business partner costs much more than all previously signed agreements and contracts. That is why it is important for business owners, company leaders, managers and managers to study ways and techniques for establishing business contacts.
Introduction
Carrying out professional activities in the field of management is directly related to everyday communication with people. Management activity involves the manager entering into various contacts both with his subordinates and with employees of other departments of the organization, with clients, etc.
The process of business communication proceeds according to specific psychological laws. In any business contact there is not only a professional, but also a psychological aspect. The success of establishing business contacts and, consequently, its results are largely determined by the psychology of human relations and the development of psychological connections between those communicating. Therefore, in the modern business world, it is extremely important for a manager to have certain psychological knowledge and skills and to develop the necessary skills to communicate with people.
Successful implementation of business communication in the process of management activities presupposes the need to establish psychological contact with subordinates and business partners. Psychological contact is a mandatory attribute of successful interpersonal communication between interacting parties and is the result of a well-established state of mutual understanding, trust and business activity [8]. Practice shows that in relationships with other people people are often guided only by likes and dislikes, which arise, as a rule, as a result of the effectiveness or ineffectiveness of psychological contact; and these feelings can determine all future business relationships.
In light of the above, the problem of psychological contact becomes particularly relevant for management psychology. This work is devoted to studying the specifics of psychological contact and methods for establishing it.
