How do you behave in society? Are you trying to be an educated and kind person? Have you paid attention to your way of communicating? This is a very important part of the impression you make on others. How should you behave to look smart, interesting and charming?
Types of communication manners
The manner of communication includes many different details, such as voice timbre, gestures, facial expressions, etc. We evaluate approximately half of the information presented by the interlocutor not only through the prism of facts, but also through the presentation of this information itself. In addition, the manner of speech tells a lot about the person himself, which means that during the dialogue he can seem both pleasant and repulsive to the interlocutor.
What might the communication style be?
The following types of speech patterns can be distinguished:
Types of communication
There are two main types of communication between people: direct communication and indirect. In the first case, information is transmitted directly from one person to another, in the second, communication occurs through an interpreter.
Communication style according to image
A person’s image is largely built not on the style of clothing, but on the manner of communication. For example, if a young man wants to join a work team and become an important part of it, it is important to use a business style of communication. A humorous or flirtatious style of speech will negatively affect his image, and it will be difficult to perceive him as a serious person.
Rules of good manners of speech
Speakers from all over the world recommend following a few rules to make your interlocutor seem polite and pleasant.
Negative aspects of speech manner
Each of us can make mistakes in the communication process, which means that we should familiarize ourselves with them in order to avoid:
Recommendations for self-development
During the conversation, do not be afraid to use gestures and lively facial expressions: this will give your speech pleasant expression and expressiveness. However, it is important to monitor gestures so that they do not look too rude and intrusive. Try not to touch your interlocutor during the conversation: this is not always true. Keep your distance and don't allow yourself to be too intrusive in words, actions and touches.
To make your speech sound as pleasant and interesting as possible, work on yourself:
Our recommendations will help you make a good impression on your interlocutors thanks to your pleasant manner of speech and ability to behave in public.
Source
What are the rules of etiquette
The concept comes from the French word “etiquette”, which means a set of generally accepted rules of behavior, knowledge of the basics of politeness. There are several main types of etiquette:
- the ability to present oneself: the formation of a wardrobe, grooming, physical fitness, gestures, postures, posture;
- speech form: ability to give compliments, greetings, gratitude, manner of speech;
- table etiquette: ability to eat, knowledge of serving standards, table manners;
- behavior in society: how to behave in an office, store, exhibition, museum, restaurant, theater, court;
- business etiquette: relationships with superiors, colleagues, business negotiations.
Rules of good manners for men
If a representative of the stronger sex values his reputation in society, he will always observe moderation in clothing. Shorts and T-shirts are appropriate for a family dinner or during a country vacation. For an informal setting, sports or classic clothes are suitable, and for business meetings a tie and jacket are required. As for good manners, it will not be difficult for a well-mannered man to politely nod in response to a greeting even from a stranger. How to communicate with a woman, superiors, and relatives will be discussed below.
Modern etiquette for women
The first rule for a woman is tact in all situations. Etiquette lessons involve behaving respectfully with everyone, be it your neighbor, your business partner, or your front door cleaner. If a woman likes to joke, then she should clearly determine in what situation you can allow a joke, and with whom you need to be serious. It is necessary to observe a culture of communication with the opposite sex. You should not flirt, make advances or make eyes at men you don’t know or know – this is a violation of etiquette. Politeness presupposes simple communication without intrigue, gossip and rumors.
Etiquette standards for children
Rules of behavior in society also exist for children. Future success, career, and environment will depend on the knowledge that a child receives in childhood. The simplest methods for mastering the rules of etiquette are reading fairy tales, watching cartoons, using board games on a given topic, and humming songs. The basic rule of politeness for a child is respect for all adults, children, and animals without exception. Everything else flows smoothly from this.
Definition
The manner of communication is a multi-component image. What is it made of? From the timbre of the voice, from the ability to control one’s speech, facial expressions and gestures. The interlocutor evaluates his opponent not only on the basis of his speeches, but also on the basis of how the person behaves. In 10 minutes of personal communication with a person you can learn much more about him than in six months of correspondence. People can make a good impression with their behavior, or they can ruin their self-image. Moreover, it is not the content of speeches that plays a big role here, but their design. Sometimes it’s much more pleasant to communicate with a lovable fool than with a struggling intellectual.
Gestures
Nonverbal information plays a big role in the perception of the interlocutor; most often people pay attention to gestures. If you need to impress your interlocutor, you should learn not only to express your thoughts, but also to regulate your gestures.
Some gestures will help to win people over, knowledge of certain points will help to win people over and get to know your interlocutor more. This approach will help you quickly determine the level of interest and other important points.
In the process of communication, closed postures should be avoided, these include crossed limbs of the legs and arms. Most often, this indicates the presence of fears and reluctance to communicate; one should refrain from such a pose.
Summary
- Brand tone (or tone of voice) helps create an emotional connection with the audience, demonstrate the company's values and increase awareness.
- You need to choose your tone. Copying other brands will play a cruel joke - you will remain in their shadow.
- To choose the tone of voice, refer to the core of your brand: remember or write down your values and mission; write down what you are doing, why you are doing it, and how it helps improve the life of your target audience.
- Tonality is an attribute of a living person. To make it more realistic, create a brand persona: tell us what he would look like, what he is interested in, what his character is.
- Write down the brand characteristics and give them a detailed description. Set boundaries. For example, if a brand is fun, it should not slip into buffoonery.
- Gather as much information as possible about your audience. Create a target audience persona. You must know the client well.
- Based on the information collected, select a tone that will allow the brand persona to effectively communicate with the target audience.
- Conduct an audit and see how your current tone matches what you learned during the search for a new one.
- Include all information in the brand's tone guidelines so that employees understand how to communicate on behalf of the company. Give examples for different situations and channels.
- Do not confuse the tone of voice of a brand with the intonation of specific messages. Consider the context of communication.
- Don't be afraid to make changes in tone. You develop and change - this is a normal process. Only the core of the brand should remain unchanged: the reasons for its creation, values and mission.
Levels of Communication
Communication gives a person a new impulse, joy, pleasure, which helps a person cope with boredom, the routine of everyday life, and raises him to new levels in his professional activities. Communication is a complex, multi-level process of establishing and developing relationships between people, which represents the exchange of information, perception and understanding by a person of another person.
The first indicator is the ability to express one's thoughts
. Agree, it is very difficult to communicate with a person when he is not even able to explain what he wants. A striking life example is the communication of a person who is in a state of severe alcoholic intoxication; he, as they say, has more than enough philosophical thoughts, but the ability to express them is practically zero. Of course, this is only an extreme case. In everyday life, every sober person has the minimum necessary vocabulary.
Let's remember what almost all of us face quite often. Have you ever communicated with a person who, in order to express his own emotions, convey his impressions and simply in a conversation, does not have enough words to indicate those images and thoughts that are spinning in his head?! At the same time, some words may be repeated, and expressive pauses such as “well-uh-uh,” “um-mm,” and the like are included in the speech. Or maybe you caught yourself doing this too?? Well, then MirSovetov’s diagnosis is not a happy one: in the “expression of thought” section you have a problem. That's the problem, i.e. a small and completely surmountable obstacle. And, of course, we will tell you how to develop your abilities in this matter.
First of all, in order to learn to express thoughts smoothly and consistently, you need to have a fairly large vocabulary. The best thing that can be suggested for replenishing your vocabulary is to increase your level of reading (books, magazines, newspapers, etc. literature), while you will retain all the words that have a similar meaning, and you should learn with interest from dictionaries every new word. You will learn no less from communicating with other people, discussing various topics with them.
These exercises are especially useful if you perform them with your child from an early age (note to mothers!).
Continuing the topic of “expressing thoughts,” one cannot help but recall the difficulties that arise when the interlocutor begins to speak only to him in words that are understandable. This can be either scientific terminology or a set of jargon, often intertwined with obscene expressions - in both cases it is equally difficult to understand anything. Only if in the second case there is rather a problem with culture and education, then in the first the problem is expressed in the fact that a person uses words in his speech whose meanings are not clear to others. In such cases, you need to feel the interlocutor, see if he understands you, and, if necessary, explain the meaning of individual words. And here we come to the second “brick”, which makes up the level of communication.
Russian obscenities, slang phrases, curses
The rules of politeness of each country for social groups that consider themselves decent have their own taboos.
National features of Russian speech etiquette are prohibited vocabulary, which includes rude curses, the famous Russian obscenity, and the jargon of the criminal world. Some writers and journalists even consider them a part of Russian culture for their emotionality and wide application possibilities.
Swear words have a bright expressive coloring and are used to verbally express strong negative emotions, delight or surprise. The meanings of obscenities have a sexual connotation; some pseudo-religious thinkers even give them a sacred meaning.
Numerous attempts to prohibit swearing by law and even replace some quite decent words reminiscent of such curses have not brought any results. Taboo only creates numerous substitutes that look almost decent. Now it is difficult to draw a clear line between swearing and simply expressive expressions.
In the 90s last century, a fashion for prison jargon appeared. Russian “fenya”, the language of criminals, has entered the media, literary works, and everyday conversations. Some researchers appreciated the thieves' jargon for its imagery.
Set expressions
Speech etiquette in the modern Russian language has many communication formulas for demonstrating a wide range of emotions in a conversation. All expressions either have a strict official tone or indicate the degree of intimacy with the interlocutor.
In his “Dictionary of Russian Speech Etiquette,” philology professor A. G. Balakai described more than 6 thousand phrases for all possible situations. When making acquaintances, greetings, and farewells, it is customary to exchange remarks that have been established over centuries.
In Russia, according to etiquette, it is not customary to greet passers-by or neighbors in the stairwell, so there is no need to create neutral speech structures. Once communication has begun, means are used to maximally convey the characteristics of the relationship and express feelings for the interlocutor. Even the universal “Hello!” This is a good wish for health to a person.
Catchphrases
Catch phrases in everyday vocabulary come from books or statements of famous people. Their difference from other stable expressions is in close connection with historical or literary sources. Winged words and phrases, said to the point, make speech more interesting, help to better convey emotions, and show the speaker’s erudition. These expressions of the Russian language in speech etiquette perform the function of an expressive assessment of events and are able to briefly convey to the listener the complex meaning of the statement.
Proverbs and sayings
Proverbs and sayings contain the truth and wisdom of the entire people. Their use in everyday communication or ceremonial speeches makes it possible to enrich statements and fill them with deep meaning. The use of this speech technique requires a deep sense of the meaning of the phrase. An appropriate proverb or saying will add expressiveness to the conversation, help you find common ground with your interlocutor, and remind you of history.
Phraseologisms and idioms
Phraseology in Russian speech etiquette enriches statements, helping to share many thoughts and emotions at once with a few words. Set expressions are capable of simultaneously defining a phenomenon, accompanying circumstances and emotions, characteristics of an action, and its signs. Words of idioms and phraseological units are inseparable; deleting or replacing them with synonyms will deprive the statement of all meaning.
Image and manner of communication
The way a person carries himself says a lot about him. When he selects or develops an image for himself, he should not lose sight of his manner of communication. For example, a girl who wants to deserve to become a significant person in a man's business must behave seriously. Flirty behavior will not give her a chance to be perceived as a business partner by her interlocutors. The image of a modern person, language, speech, manner of communication - all this is interconnected. Look at how a person behaves and you can definitely tell about his profession. After all, it is the field of activity that leaves its mark on a person. For example, a successful manager will act relaxed in any company. He will not be shy about meeting people and talking to them openly. But a person who works with documents, and not with people, may be a closed person. It will be difficult to bring such a person into dialogue.
Basics of social etiquette
How should a person who knows etiquette behave in everyday life?
Features of everyday etiquette
1. “First others, then you”
The happiness of your loved ones matters, and your actions can affect it. If you follow this point, you have grasped the essence of etiquette.
2. “No” to complaints!
Don't allow yourself to become negative. Complaining publicly won't make you a better person, even when it comes to something everyone around you hates.
Smile, shrug, and change the conversation to something more positive.
3. Small steps
Consciously do small good deeds. People will notice. These days they will be surprised.
It could be:
Hold the doors;
Meet people with a smile, boldly looking into their eyes
No matter who is in front of you, a cashier, a clerk or a bartender, acknowledge their presence. In appropriate situations, offer a handshake;
Dress carefully;
Use names when addressing someone.
These small actions make the difference between ethical and unethical people. Ethical people are crazy easy, they do all these actions without even noticing them.
Manner of speech and style of speech
This concept includes the ability to communicate in the broadest sense of the word. This includes the tone of the narration, gestures, and literacy of speech, as well as the ability not only to speak, but also to listen to the interlocutor.
If a person uses filler words during a conversation and interrupts another without allowing him to finish his thought, then he is considered to have bad manners. If his speech is competent and restrained, and he skillfully controls body language, then such a person will definitely make a good impression.
The concept of “communication manners” includes:
Communication manners vary: from dismissive or playful to serious and embittered. All of them, one way or another, are inextricably linked with the concept of “style”.
The emotional atmosphere, as well as the correct means of speech chosen to convey information, depend on it. There are some techniques that characterize the conversational style:
These are examples of using good speech techniques to arouse keen interest in the interlocutor. But here it is important not to forget about voice, intonation, diction (don’t swallow words), tonality.
Due to these components, expressiveness of speech is achieved. Facial expressions and gestures play an important role; they are an integral element of communication.
Business communication manners
What kind of person do you think is serious? Such persons have a good understanding of the correct manners of communication. A person who wants to be taken seriously will try to appear serious. His gestures will be open, but at the same time his gaze and voice will be tough and authoritative. In this way, the person will express his self-confidence. A person who wants to succeed in the business world must be able to maintain composure in any situation and not succumb to all kinds of provocations. The communication manners of a business person come down to friendliness, frankness, open gestures, confident movements and authoritative intonation. Communicating with such a person will be pleasant, but at the same time scary. It will seem to the interlocutor that his opponent is taller and stronger. Moreover, a business person should inspire this on a subconscious level, and on a conscious level, the conversation should be easy and pleasant.
Basics of social etiquette
Weddings. Children's matinees. Funeral. Parties. They all have their own rules, but who can remember them all?
Luckily, it's pretty easy. The etiquette of communication between ladies and gentlemen invited to participate in special events boils down to the following distinctive features:
1. Know what to expect
Each event will have its own rules. Take some time to study them.
2. Carry some cash with you
For example, in restaurants or bars, the bill is sometimes paid by the organizers, and sometimes divided among the guests. Ideally, organizers should communicate this in advance.
But it's best to always have enough cash on hand to share the burden of payment if need be.
3. Talk little
Resist the temptation to be the person who makes toast after toast. Of course, if the situation calls for it, do it, but otherwise leave the talking to others.
Your contribution should be limited to polite conversation with other guests.
4. Give the organizer credit.
Thank the organizers for the invitation and give them your smile.
Facial expressions and gestures
How does a person convey information to the interlocutor? He conveys some part verbally, and another part non-verbally. Facial expressions and gestures sometimes speak more eloquently than words. The manners of communicating with people can be developed consciously. Of course, at first it will be difficult to control nonverbal signals. But over time, you can train your gestures. For example, when you communicate with people you don’t know, on a subconscious level you want to close yourself off from them. But don’t follow your body’s lead, don’t cross your arms or legs. Take open poses. Thanks to this simple trick, you will feel relaxed, and your interlocutors will perceive you as a confident and sociable person. If something amazes you in your opponent’s opinion, you don’t need to paint it on your face. Vivid facial expressions are appropriate when talking with friends, but not when communicating among unfamiliar people. Some individuals may perceive your dumbfounded appearance as disagreement with their position in life.
Person's character
How much can you learn about the person in front of you? Communication manners will introduce your interlocutor to you much better than he can do it himself. If a person speaks loudly, smiles at the same time and is not afraid to ask awkward questions, it means that in front of you is an easy-going person who has a courageous character and a cheerful disposition. A person who speaks in a low voice and looks at the ground is an insecure person who is clearly uncomfortable in your company. A person who speaks loudly and does not give you the opportunity to speak is a power-hungry person with leadership habits.
Proper communication with a man
If in the case of girls it is possible and necessary to show interest from the first minutes of communication, then when communicating with guys, restraint has never harmed anyone. This does not mean that you need to put on a stone face and look at one point. You just have to remember who is the stronger sex here, and in whose hands the initiative should be. A woman should be easy to communicate with a man - this is attractive. Many girls are prone to constant expression of attention, but hourly calls, SMS, letters, invitations to meet and everything else in quantities that clearly exceed the norm, work against them. A guy under such pressure will feel squeezed into a corner and will quickly find a way to get rid of an overly intrusive girlfriend.
Always leave room for a man to take initiative and act only against its background.
If you need to come to an agreement with a guy or get what you want from him, remember that in most cases it is better to act directly. Men's psychology is very different from women's: men are simpler, more decisive and less susceptible to long-term doubts. When making decisions, a man is guided by common sense and logic, unlike a woman, who more often relies on intuition and is dependent on her mood. In other words, where a woman has to be persuaded, a man will only need to be convinced with compelling arguments.
Purpose of communication
Why do people talk and how does it affect the way they communicate? By the way your opponent presents himself to you, you can understand the goal that he wants to achieve through dialogue. If a guy speaks in a polite, flirtatious tone with a girl, then he wants to establish a closer acquaintance with her. If a person talks to you in a businesslike tone, it means that he simply needs to find out some information from you. A person who jokes with you may have several goals: to rise at your expense in the company, to make people laugh, or to cheer you up. Of course, the purpose of communication must be considered in a specific context and understand how familiar the opponents are.
Getting to know each other: introducing people to each other
There are situations in which formalities are unnecessary. There are also those in which you need to represent your interlocutors according to all the rules. In any case, if you have any doubts that people are strangers, you should definitely introduce them to each other. Just by name or with a more detailed representation - depends on the situation. Talking to someone in the company of another person to whom you are not introduced is considered bad manners.
Remember an important rule: it is better to overdo it than to seem downright impolite. So, for example, in the worst case scenario, you will once again introduce people to each other who already know each other
But this is much less critical than not presenting them at all.
